Your Privacy Is Our Responsibility

1. Types and Methods of Information Collection

jitach collects your information in various ways. The information collected can broadly be divided into two categories:

1.1 Information You Provide Directly

Information you voluntarily provide when you register on our platform or use our services:

• Full name and date of birth
• Email address
• Mobile number (for verification)
• Address and nationality
• Identity verification documents (national ID card or passport)
• Financial transaction information (bKash, Nagad, or Rocket account details)

1.2 Automatically Collected Information

Information collected automatically when you browse our website:

• IP address and device identifier information
• Browser type and operating system
• Pages visited and time spent
• Data on clicks, scrolls, and other interactions
• Information obtained through cookies and similar tracking technologies

2. Purposes of Using Information

jitach uses the information it collects only for specific and lawful purposes. These purposes are described in detail below:

2.1 Account Management and Verification

We use your personal information to confirm your identity and to properly manage your account. This is essential for fraud prevention and ensuring the security of your account.

2.2 Processing Financial Transactions

We use financial information to process your deposit and withdrawal requests. This information is necessary to ensure secure payments through bKash, Nagad, and Rocket.

2.3 Providing Customer Support

When you seek support through our 24/7 live chat or email, your information is used to ensure accurate and prompt service.

2.4 Service Improvement and Personalization

Based on your gaming preferences and behavior, we customize services to make your experience more enjoyable.

2.5 Meeting Legal Obligations

We retain necessary information to comply with anti-money laundering (AML) requirements and applicable regulatory guidelines.

3. Information Sharing and Disclosure

jitach never sells your personal information for commercial purposes. Information may be shared with third parties only in the limited circumstances described below:

• Payment processors: Necessary information is shared with authorized payment partners such as bKash, Nagad, and Rocket to complete transactions.
• Technology service providers: Those who assist in operating our platform infrastructure and who maintain the same privacy standards.
• Legal authorities: Information may be disclosed in compliance with lawful orders from competent courts or government authorities.
• Fraud prevention: Information may be provided to relevant authorities to assist in investigations related to fraud or money laundering.
• Business restructuring: Information may be transferred in the event of a merger or acquisition, but the new entity will also be bound to follow the same privacy policy.

Except in the circumstances described above, we do not share your personal information with any third party without your explicit consent.

4. Cookies and Tracking Technologies

Cookies and similar tracking technologies are used on the jitach website. Cookies are small text files that your browser stores on your device.

4.1 Use of Cookies

• To maintain your login session and ensure security
• To remember your preferences and settings
• To monitor and improve platform performance
• To detect fraudulent activity

4.2 Managing Cookies

You can disable cookies by changing your browser settings. Please note, however, that disabling cookies may cause some of our services to not function properly and your experience may be limited.

5. Data Security Measures

Protecting your personal information is our highest priority. jitach has implemented the following technical and organizational measures toward this goal:

• SSL Encryption: All data transmitted between you and our servers is encrypted using SSL (Secure Sockets Layer) technology.
• Secure Data Storage: Your information is stored on secure servers with strict controls in place to prevent unauthorized access.
• Access Controls: Only authorized personnel can access your personal information, and they are bound by strict confidentiality agreements.
• Regular Security Audits: Regular security testing and assessments are conducted to ensure the security of our systems.
• Two-Factor Authentication: An option is provided to add an additional layer of security to your account.

Although we take the highest security measures, no digital system can guarantee complete security. If you suspect a security breach, please notify our support team immediately.

6. Data Retention Period

jitach retains your personal information for as long as necessary. Generally, the following retention periods are followed:

• Active account data: for the entire duration the account remains active
• After account closure: for the period required by applicable legal requirements
• Financial transaction records: for at least five years (in accordance with regulatory requirements)
• Customer support communications: for a minimum of two years after resolution

At the end of the specified retention period, your information is securely deleted or anonymized.

7. Your Rights

You have the following rights regarding your personal information, which you may exercise at any time:

7.1 Right to Know

If you want to know what information we hold about you and how it is being used, you can contact us.

7.2 Right to Correction

If any information stored in your account is incorrect or incomplete, you may request that it be corrected.

7.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.

7.4 Right to Object to Processing

You may object at any time to the processing of your information for marketing or profiling purposes.

7.5 How to Exercise Your Rights

To exercise any of the rights mentioned above, please contact our support team via live chat or email. We will process your request as quickly as possible.

8. Privacy Protection for Minors

jitach is a gaming platform designed for adults. Use of this platform is permitted only for those aged 21 and above.

We do not knowingly collect any personal information from minors. An age verification process is followed at the time of registration.

If a minor has registered on our platform and this comes to our attention, we will immediately close that account and delete the associated information.

9. Third-Party Links and Services

Our platform may sometimes be connected to third-party game providers (such as Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming). These third-party service providers have their own privacy policies, and jitach is not responsible for their methods of collecting and using information.

We advise you to independently review the privacy policies of these third-party providers.

10. Policy Changes and Updates

jitach reserves the right to update this Privacy Policy from time to time. You will be notified of such changes in the following ways:

• By updating the "Last Updated" date at the top of this page
• By notifying you via email in the case of significant changes
• By displaying a notice on our platform

If you continue using our services after an update, your consent to the new policy will be considered given. Therefore, it is recommended that you review this page regularly.

11. International Transfer of Information

Our servers and technology infrastructure may be located in various countries. As a result, your information may be transferred internationally. However, wherever your information is stored or processed, the same level of protection described in this Privacy Policy will apply.

We ensure that all our technology partners and service providers meet adequate data protection standards and are bound by the same type of privacy agreement as we have.

12. Filing and Resolving Complaints

If you have any complaints or concerns about the processing of your personal information, we invite you to contact us directly. The process for filing a complaint:

• As a first step, raise the matter through our 24/7 live chat support.
• For detailed complaints, write to us by email with a full description.
• We will acknowledge receipt of your complaint and try to provide a resolution as quickly as possible.

Our goal is to consider every complaint seriously and ensure a fair and timely resolution.